Shipping policy

Last updated: [January 1, 2026]

Thank you for shopping with WinterNest. We are committed to providing you with a smooth and transparent shopping experience. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.

Please note: During high-demand seasons (such as winter holidays), processing times may be slightly extended.

Shipping Times

Because we work with trusted international suppliers, shipping times vary depending on your location.

Estimated delivery times:

  • United States: 7–15 business days
  • Canada: 10–20 business days
  • United Kingdom & Europe: 6–10 business days
  • Australia: 10–20 business days
  • Rest of the world: 15–25 business days

These are estimated times and may vary due to customs processing, carrier delays, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and order size.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Information

Once your order ships, you will receive an email with a tracking number.
Please allow 2–5 business days for tracking information to update after shipment.

If you do not receive tracking details within 7 business days, please contact us.

Customs, Duties & Taxes

Please note that customs fees, duties, or taxes (if applicable) are the responsibility of the customer and are not included in the product or shipping price. These charges vary by country.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to an incorrect address or failed delivery, reshipping fees may apply.

Delayed or Lost Orders

While most orders arrive on time, delays can occasionally occur due to factors outside our control (carrier delays, customs, weather, etc.).

If your order has not arrived within 30 days, please contact us at support@winter-nest.com, and we will be happy to assist you.

Contact Us

If you have any questions about our shipping policy or your order, please contact us:

Email: support@winter-nest.com